
Find answers here to the most frequently asked questions about your stay, services, groups, packages and the location of Repotel hotels.
A maximum of 2 people per bed, including children of all ages.
Yes, at both properties, with a minimum stay of 7 nights for weekly rates and 28 nights for monthly rates, subject to availability. View the rate chart
Yes. Domestic dogs and cats are allowed, up to 50 lb and a maximum of 2 pets per room, in designated rooms and subject to certain conditions. Fees vary depending on the length of stay. See the full pet policy
Several rooms in Montreal feature a full kitchenette with a microwave, or a mini-kitchenette. Motel Newstar Laval does not offer kitchenettes or in-room microwaves, but a microwave is available in the lobby. A Keurig coffee maker is provided in all rooms.
Yes, parking is free at both of our properties at all times.
Check-in is from 3:00 p.m., and check-out is before 11:00 a.m. Early check-in or late check-out may be available upon request, subject to availability.
Yes, by contacting the hotel directly or by booking online through the reservation system.
Yes, all rooms at both properties have a television and air conditioning.
No. Our properties are governed by Quebec’s Act respecting tourist accommodation establishments and are not subject to the Tribunal administratif du logement. A simple rental agreement is signed upon arrival, with no commitment beyond the reserved period. Learn more about long-term stays
Yes, in Montreal. A kitchenware set is available for rent for $30 per week or $50 per month, plus taxes, with a refundable $50 deposit.
Yes, at both properties. In Montreal, Néo charging stations are available starting at $1.15 per hour; the minimum rate is subject to change without notice. In Laval, charging is free.
In Montreal, yes, 24 hours a day, 7 days a week. In Laval, the front desk is open from 7:00 a.m. to 11:00 p.m., with a call centre available at all times.
Cash, Visa, Mastercard, American Express and Interac.
Yes, at both properties, with adapted bathrooms. Please specify your accessibility needs when booking.
Routine room upkeep is the guest’s responsibility. Housekeeping service is available upon request for $25 per service.
In Montreal, yes: Restaurant Joseph, located in the hotel, serves breakfast, lunch and dinner, and La Pastourelle bar is also on site. In Laval, there is no restaurant on site, but several restaurants are located nearby.
Hôtel Newstar Montréal is approximately 25 minutes from the airport.
Yes, luggage storage is available at both properties. Early check-in and late check-out are also possible, subject to availability.
Yes, a $150 deposit is required upon arrival and can be paid by credit card, Interac or cash. It will be refunded in full at check-out provided the hotel policies have been respected and the room is left in good condition.
Yes, both properties are entirely non-smoking, including tobacco, cannabis and e-cigarettes.
No. The property does not receive or handle postal mail.
The same conditions apply whether you are staying nightly, weekly or monthly. The exact cancellation deadline is specified at the time of booking, depending on the type of reservation you make. For weekly or monthly stays, the same conditions apply as long as the period has not yet been paid. Once the period has been paid, no partial or full refund will be issued in the event of an early departure. The security deposit remains refundable.
The rates shown are before taxes. GST and QST are added at checkout.
No. Room rates may vary depending on weekends, events and annual rate adjustments.
Repotel offers family-friendly hotels in Quebec City for families looking for simple, functional and well-located accommodation. Our properties are suited to both short family stays and planned visits to Quebec City.