General Policies  — Newstar Hotels

Legal Framework

 

Hôtel Newstar and Motel Newstar are governed by Quebec’s Act respecting tourist accommodation establishments. They do not fall under the jurisdiction of the Tribunal administratif du logement, formerly known as the Régie du logement. Therefore, even an extended stay does not constitute a residential lease.

 

 

---

 

 

General Stay Conditions

 

Check-in and check-out: check-in from 3:00 p.m., check-out before 11:00 a.m. Early check-in or late check-out may be available by arrangement and subject to availability, with possible additional fees.

 

Occupancy: maximum of 2 people per bed, including children of all ages.

 

Rates: room rates are not fixed. They may vary depending on weekends, events and annual rate adjustments.

 

Security deposit: a $150 deposit is required upon arrival and may be paid by credit card, Interac or cash. It is refunded in full at the end of the stay provided no rules have been violated and the room is left in good condition.

 

Payment methods: cash, Visa, Mastercard, American Express and Interac.

 

 

---

 

 

Cancellation, Changes and Early Departure

 

Nightly Reservations

 

The same conditions apply whether you are staying nightly, weekly or monthly. The exact cancellation deadline is specified at the time of booking, depending on the type of reservation you make. For weekly or monthly stays, the same conditions apply as long as the period has not yet been paid. Once the period has been paid, no partial or full refund will be issued in the event of an early departure. The security deposit remains refundable.

 

 

---

 

 

Weekly and Monthly Stays

 

As long as the period has not been paid and the stay has not begun, the same conditions as for a nightly reservation apply.

 

Once the period has been paid, no partial or full refund will be issued in the event of an early departure. The security deposit remains refundable provided the room is left in good condition.

 

 

Renewal

 

Renewal must be requested at least 48 hours in advance for a weekly stay and one week in advance for a monthly stay. Full payment is required at the time of renewal. In the event of late payment, the property reserves the right to terminate the rental.

 

The room is inspected before each renewal. If the room is not in good condition, the property reserves the right not to renew the rental.

 

 

Groups and Events

 

Conditions are specified in the quotation.

 

 

Reservations Through Third-Party Platforms

 

Subject to the terms and conditions of the booking platform.

 

 

---

 

 

House Rules

 

• The properties are entirely non-smoking: tobacco, cannabis and electronic cigarettes are prohibited in rooms and common areas. Failure to comply will result in the loss of the deposit.
• Parties and disruptive behaviour are not tolerated.
• Windows must remain free of obstruction.
• Any modification to the room must be approved by management.
• Routine room upkeep is the guest’s responsibility during extended stays, with a weekly or biweekly inspection depending on the stay arrangement. Bedding must be kept clean.
• Any damage will be charged to the responsible guest and may result in the loss of the deposit.
• Management may refuse or terminate a stay in the event of non-compliance with the rules and may retain the security deposit.

 

Unaccompanied minors: an adult parent or legal guardian is required. Proof of identity may be requested.

 

 

---

 

 

Services Not Provided and Limitation of Liability

 

• The property does not receive or manage guests’ postal mail.
• The property assumes no responsibility for damage or loss caused by fire or theft, of any kind.
• Parking is free, but the property is not responsible for theft from or damage to vehicles.
• Wi-Fi is provided free of charge. Reasonable and lawful use is expected.
• Charging stations are available for guest use, subject to availability.

 

 

---

 

 

Protection of Personal Information (Law 25)

 

Newstar, a member of Groupe Kejja, protects your personal information in accordance with Law 25.

 

Information collected: name, email address, telephone number, address, payment information and preferences, used solely for reservation management and service improvement.

 

Your rights: access, rectification, portability and deletion, subject to legal retention requirements.

 

To contact the person responsible for the protection of personal information: vieprivee@kejja.com

 

 

---

 

 

Website Privacy Policy

 

The website uses cookies to improve navigation and analyze traffic. They can be managed through your browser settings. Learn more